Frequently Asked Questions (FAQ)
About the App
A.It separates "thinking (human)" and "execution (instinct)." Before a round: strategy. After a round: recording and review. It's a preparation tool so you can stop thinking during play and focus on hitting the ball.
A.Premium includes: statistics and analysis, bag insights (detailed analysis), round history (past round analysis), PDF export (strategy PDF generation and save), and round sharing (shared committed rounds). See the in-app Paywall for details.
A.Monthly: ¥980/month. Annual: ¥5,760/year (about 51% OFF). A 3-day free trial is available.
A.App download, basic strategy creation, and history viewing (RogLog) are free. Actions that finalize or output decisions—such as "Commit" (PDF) and "Share"—require a License.
Data & Privacy
A.For app improvement we collect, in anonymized form: round record data (scores, shot info, etc.), course usage statistics, and app usage (crash reports, error logs). This data cannot identify individuals and is used only for app improvement and statistical analysis.
A.Yes. You can turn data collection ON/OFF in the Config menu. Default is ON; you can change it to OFF anytime. When OFF, no data is collected.
A.Yes. You can request deletion via our dedicated form. Data deletion request page .
A.You can read the Privacy Policy here .
Technical Issues
A.Try: 1) Restart the app, 2) Restart your device, 3) Update the app to the latest version, 4) Check device storage. If it still fails, please contact us.
A.Check your network connection. When offline, data is stored locally and sent when connected. Also confirm that the app has storage permission.
A.Update the app to the latest version. If it continues, restart your device or reinstall the app. Including crash details (what you were doing, error message) when you contact us helps us respond faster.
A.The app supports both iOS and Android. Please check each app store listing for recommended OS versions.
Other
A.Refunds follow the policy of the store where you purchased (App Store / Google Play). We do not process direct refunds. Please manage cancellation and refund requests in the relevant store settings.
A.You can read the Terms of Use here .
A.SG (Strokes Gained) is a statistical measure of golf performance. ANSWER analyzes your play using SG theory and visualizes where you're losing strokes.
A.A "playbook just for you" created with PocketStrategy. You organize Plan A/B/C into a PDF and save it in StrategyLibrary. Having it helps avoid indecision (and bad decisions) on the course.
Contact
If the FAQ above doesn't help or you have other questions or feedback, please use the form below.
About contacting us
Including the following information helps us respond faster:
- Type of inquiry (feature, technical issue, refund, etc.)
- Device (iPhone / iPad / Android)
- OS version
- App version
- Details of when the issue occurred
Note: Replies may take a few business days.
Data deletion request
For data deletion requests, please use our dedicated request form.
Go to data deletion request pageOperator and contact
- Website: https://answer.golf
- Contact: https://answer.golf/support_en (submit via the form on this page)
Related pages
Last updated: February 11, 2026